NEWS & INFO

-IMPORTANT: Products Purchased in Japan Cannot Be Repaired-

■ Eligible for Overseas Support

Only devices purchased through this official cross-border website, including our official stores on platforms such as T-mall and Shopee, can receive overseas repair services and after-sales support from outside Japan.

■ Not Eligible for Overseas Support

The following purchase channels are NOT eligible for overseas repair or after-sales support through this official cross-border website:

• Products purchased at directly operated stores in Japan
• Products purchased at salons in Japan
• Products forwarded from Japanese EC platforms
• Products obtained through proxy purchasing or personal shopping services

Please note: products purchased in Japan cannot receive overseas repair or after-sales support, and cannot be serviced outside Japan.

In addition, repair arrangements within Japan require both a Japanese phone number and a residential address in Japan.

For products purchased through other sales channels or third-party retailers, please contact the original place of purchase directly regarding warranty and after-sales support.

Thank you for your understanding.