Shipping & Returns
About Our International Website
-
This is the exclusive official Bioprogramming website for customers outside Japan.
All devices are shipped directly from our headquarters in Japan.
Our pricing follows the standard U.S. retail prices (USD) applied globally.
All prices include shipping, customs duties, and any related fees.
Each device is covered by an international warranty.
We also record the serial number of every product at the time of shipment, allowing us to assist you promptly should you have any questions or require support.
Please note that devices purchased within Japan are not covered under this warranty and are not eligible for repair or maintenance services through this website.
We have received reports of issues involving unauthorized resellers and proxy purchases.
However, we regret that we cannot assume responsibility for any problems arising from such transactions.
Shipping Information
Shipping fees and customs duties are included
All prices include international shipping, customs duties, and any related fees.
Customers do not need to pay additional costs for delivery.
Shipping Method
All orders are shipped from Japan via DHL Express.
Processing Time
Orders are shipped within two business days after payment confirmation, excluding weekends and Japanese holidays.
Estimated Delivery Time
Delivery times vary depending on the destination.
- Asia: Approximately 7 days
- United States: Approximately 10 days
Tracking Information
After your order is shipped, a DHL tracking number will be sent via email so you can monitor the delivery status.
Shipping Costs and Duties
All shipping costs, customs duties, and import taxes are covered by the company (DDP). Customers do not incur additional charges.
*Opening of Package by Customs Officials
After your order is shipped from Japan, local customs officials may open and inspect the package. Please note that such inspections are at the discretion of customs officials, and items opened in this way are not eligible for exchange.
Returns / Cancellations
-
Customer-Initiated Returns / Cancellations
As we ship internationally, we cannot accept returns or exchanges for customer convenience after an order has been dispatched,
given the high costs of international shipping and customs.As our store ships internationally, we cannot accept returns or exchanges for customer convenience after the order has been shipped.
-
In Case of Initial Defect
If the item arrives in a damaged state or the incorrect item is shipped by the Company, we will collect the returned item and provide a replacement.
All shipping costs—including return shipping and any customs duties—will be covered by the company under the Delivered Duty Paid (DDP) terms.
To report an initial defect, please use the Inquiry Form.
-
Refund
In the event a refund is issued, the amount returned to the customer will reflect the exchange rate on the day the refund is issued.
Please note there may be a difference between the "amount paid at the time of order" and the "amount paid at the time of refund."