User Guide

Shipping-Information

  • Shipping Method

    1. Your order will be shipped from Japan by DHL Express or SF Express.
  • Shipping Time

    1. In general, shipping takes from 3 to 6 days once payment has been confirmed. Shipping is not available on weekends or national holidays.
  • Shipping and Customs Fees

    1. Shipping and Customs fees are included in the ticket price.
    2. You will not be charged additional shipping costs.
    3. If in the unexpected event you are charged for import duties or shipping, please contact Bioprogramming Club using the Inquiry Form below.
    4. Inquiry Form
  • Opening of Package by Customs Officials

    1. After your order is shipped from Japan, there is a possibility that local customs officials may inspect and open your package. Please note such inspections are per the discretion of customs officials, and such orders offer will not be eligible for exchange.

Payment-Information

  • Payment Method

    Credit Card

    *One-time payment only.

    We accept the following credit cards.

    About 3D Secure Authentication Service

    3D Secure 2.0 is an identity authentication service provided by card issuers to make credit card payments more secure.

    It's purpose is to prevent unauthorized use by third-party "spoofing" resulting in theft of credit card information.

    The password used for the personal authentication service (3D Secure) must be registered and issued by the card issuer in advance.

    For information on whether the credit card you are using is compatible with 3D Secure 2.0 and for instructions on registration and use, please contact the card issuing company shown on the back of your credit card.

    *The 3D Secure identity authentication screen and input items are different depending on the card issuing company (brand).

  • Payment Currency

    Prices on this site are displayed in US dollars.

    Upon placing your order, prices will automatically be converted to the local currency at the exchange rate at that time.

Returns-Cancellations

  • Cancellation by Customer

    Orders that have already been shipped cannot be canceled.

    Customer-initiated cancellations or returns cannot be accepted once the order has been shipped.

  • In Case of Initial Defect

    If the item arrives in a damaged state or the incorrect item is shipped by the Company,
    the Company will cover the shipping costs and send a replacement device.

    To report an initial defect please use the Inquiry Form below.

    Inquiry Form

  • Refund

    In the event a refund is issued, the amount returned to the customer will reflect the exchange rate on the day the refund is issued.

    Please note there may be a difference between the "amount paid at the time of order" and the "amount paid at the time of refund."

  • Cancellation of Fraudulent Orders

    Orders may be canceled if determined to be fraudulent.

After-Service Support

  • Warranty Period

    The Warranty Period for devices purchased on the Bioprogramming Club website is as follows:

    1. 1 year 6 months (18 months) in the case of general household use.
    2. 6 months for salon/professional use.
  • Repairs

    Devices purchased from Bioprogramming Club may be eligible for repair in case of damage.

    If there is a problem with your device, please use the Inquiry Form below.

    Inquiry Form

General-Q&A

REPRONIZER and HAIRBEAURON Voltage

Product Name AC100~240V AC100V
REPRONIZER 27D Plus
REPRONIZER 7D Plus
REPRONIZER 4D Plus
REPRONIZER 3D Plus
HAIRBEAURON 27D Plus
HAIRBEAURON 7D Plus
HAIRBEAURON 4D Plus
HAIRBEAURON 3D Plus
  • Outlet/Plug Type

    The Customer is responsible for obtaining a plug adapter. When using the device in a region that does not have
    this type of outlet, use a commercially-available international plug adapter.

  • What is Bioprogramming?

    Bioprogramming is the proprietary technology developed by Lumielina.

    For more information, please watch these videos.

  • What is the difference between 4D, 7D, and 27D devices?

    The level of Bioprogramming Technology programmed in the device.

  • Are there any stores which sell Bioprogramming products?

    Please visit the Bioprogramming Stores in Japan, where you can experience Bioprogramming Technology first-hand.

Inquiries

Please contact Bioprogramming Club using the Inquiry Form below.

Inquiry Form

Business Hours: Weekdays 9 am - 5 pm (Japan time)

【Operating Company】

LUMIELINA INTERNATIONAL, INC.

Otemachi Park Building 16th Floor

1-1-1 Otemachi Chiyoda-ku Tokyo, JAPAN 100-0004