User Guide

※Customs duties are included

Product Price

Prices are displayed in US dollars.

Payment Currency

Upon placing your order, prices will automatically be converted to the local currency at the exchange rate at that time.

Reference
https://usa.visa.com/support/consumer/travel-support/exchange-rate-calculator.html

Payment Method

We accept the following credit cards.
*Order must be paid in full at time of purchase.

About 3D Secure Authentication Service

3D Secure 2.0 is an identity authentication service provided by card issuers to make credit card payments more secure.

It's purpose is to prevent unauthorized use by third-party "spoofing" resulting in theft of credit card information.

The password used for the personal authentication service (3D Secure) must be registered and issued by the card issuer in advance.

For information on whether the credit card you are using is compatible with 3D Secure 2.0 and for instructions on registration and use, please contact the card issuing company shown on the back of your credit card.

*The 3D Secure identity authentication screen and input items are different depending on the card issuing company (brand).

※Shipping fees and customs duties are included

Shipping Fee

Customers in the following countries and regions will not be charged additional shipping costs.

• Asia

  1. China, Hong Kong, Macao, Taiwan, Singapore, Philippines, Indonesia, Thailand

• Oceania

  1. Australia, New Zealand

Customs

Customs duties are paid in advance, so there is no need for the customer to pay anything other than the product price.　 If in the unexpected event you are charged for import duties or shipping, please contact Bioprogramming Club using the Inquiry Form below.

Inquiry Form

Shipping Time

Delivery usually takes approximately one week once payment is confirmed.

Shipping

Products purchased on the official Bioprogramming Club website will be shipped from Japan via DHL.

How to check delivery status

After shipping your order, we will send you an invoice number and a confirmation URL for international shipping via email, so you can track the progress of your order.

*Opening of Package by Customs Officials
After your order is shipped from Japan, there is a possibility that local customs officials may open and inspect the contents of your package. Please note such inspections are per the discretion of customs officials, and such products are not be eligible for exchange.

Bioprogramming Card

Products purchased from this site include an exclusive Bioprogramming card as proof of authenticity. Please keep it in a safe place as you will need to present it to receive after-sales service.

Device Warranty

The manufacturer's warranty applies only to devices purchased from this official website for customers based outside of Japan.
When applying for repair, you will need to present your Bioprogramming Card, which is proof of the product's authenticity.
Please note that devices without the Bioprogramming card are not covered by the warranty.

Devices ineligible for the warranty

The following repairs are not covered under warranty:

1. - Breakage or malfunction which occurred as a result of unauthorized repairs/modifications, or if the device was used improperly./li>
2. - If you have lost your Bioprogramming Card
3. - Breakage or malfunction which occurred from using the device outside, on a boat or any other type of vehicle, or inadvertently dropping the device after purchase.
4. - Breakage or malfunction resulting from fire, earthquake, flood, lightning, or other natural disaster, pollution, or abnormal voltage.

Cancellation by Customer

Orders that have already been shipped cannot be canceled.
Customer-initiated cancellations or returns cannot be accepted once the order has been shipped.

In Case of Initial Defect

If the item arrives in a damaged state or the incorrect item is shipped by the Company, the Company will cover the shipping costs and send a replacement device.
To report an initial defect please use the Inquiry Form below.

Inquiry Form

Refund

In the event a refund is issued, the amount returned to the customer will reflect the exchange rate on the day the refund is issued.
Please note there may be a difference between the "amount paid at the time of order" and the "amount paid at the time of refund."

Cancellation of Fraudulent Orders

Orders may be canceled if determined to be fraudulent.